FREQUENTLY ASKED QUESTIONS
Here are some answers to the most common questions about ZetaStyle. Can't find what you're looking for? Contact us, we're happy to help!
What is the delivery time?
- Within Tamil Nadu: 3 to 5 days
- Other states (apart from Tamil Nadu): 5 to 8 days
- All orders are delivered via Speed Post courier service.
- Please note: Delivery time will vary for Cash on Delivery (COD) orders as they are shipped only via normal shipping.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) on all orders. Please note that an additional handling fee may apply to COD orders, and delivery times may be slightly longer compared to prepaid orders.
How do I track my order?
Once your order is shipped, you will receive a tracking link via email and SMS. You can also track your order directly on our website by going to your Profile and checking the 'Order History' section.
Can I cancel my order?
Yes, you can cancel your order before it is dispatched. Please contact our support team immediately at zetacorestyle@gmail.com or via WhatsApp with your order ID.
What is your return and exchange policy?
We offer a hassle-free 30-day return and exchange policy. Returns are accepted for damaged, defective, or incorrect items. We also offer one-time size exchanges, subject to stock availability.
How do I exchange a product?
To initiate an exchange, please visit the Returns & Exchanges page, fill in your order details, and request a size exchange. Our team will guide you through the return pickup process.
What if I receive a damaged or wrong product?
We sincerely apologize for any inconvenience. Please contact our customer support within 48 hours of delivery with your order ID and photos of the product. We will arrange a free replacement immediately.
Are your products true to size?
Yes, our products fit true to size. However, since we specialize in oversized and streetwear fits, please refer to the Size Guide available on each product page for detailed measurements.
What is the fabric quality of ZetaStyle T-shirts?
We pride ourselves on using premium fabrics. Our regular tees are made of 190 GSM bio-washed cotton, and our oversized collection uses ultra-premium 240 GSM to 280 GSM cotton for maximum comfort and durability.
How should I wash and care for my T-shirt?
To ensure the longevity of the print and fabric, we recommend washing inside out in cold water. Do not bleach, and do not iron directly on the print.
Do you ship internationally?
Currently, we ship across India only. We are working hard to expand our delivery network and bring ZetaStyle to international customers soon!
How can I contact ZetaStyle customer support?
You can reach out to our customer support team via email at zetacorestyle@gmail.com, or through phone/WhatsApp at +91 824 810 4834. Our support hours are Monday to Saturday, 9 AM to 6 PM.