RETURNS & EXCHANGES POLICY
At ZetaStyle, we want you to be completely satisfied with your purchase.
Please read our policy carefully before placing an order.
RETURNS
Returns are accepted only in the following cases:
- Damaged product received
- Defective product received
- Wrong item delivered
Return Request Window
Submit your request within 48 hours of delivery.
Required Information
- Order ID
- Clear photos/videos of the issue
- Brief description of the problem
After verification, we will arrange a replacement or refund, as applicable.
SIZE EXCHANGE
Need a different size? No worries.
We offer a one-time size exchange subject to stock availability.
Exchange Conditions
- Request within 3 days of delivery
- Product must be unused and unwashed
- Original tags and packaging must be intact
- Customer bears return shipping charges
NON-RETURNABLE ITEMS
The following items cannot be returned or exchanged:
- Sale or clearance products
- Customized or personalized products
- Washed, used, or damaged items
- Products without original tags or packaging
REFUND POLICY
Refunds are issued only when:
- A replacement is unavailable
- The ordered product cannot be fulfilled
Approved refunds are processed within 5-7 business days to the original payment method.
ORDER CANCELLATION
Before Dispatch
Orders can be cancelled free of charge before shipment.
After Dispatch
Orders cannot be cancelled once shipped.
NEED ASSISTANCE?
Our support team is here to help you.
Feel free to reach out to us.
7E, MSR Complex, Dhapas,
Madurai - 625017, Tamil Nadu, India
IMPORTANT NOTE
Please refer to our Size Guide before placing your order. Since all ZetaStyle products are made to order, we recommend checking measurements carefully to ensure the best fit.